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07

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QW 071712 “Smart Station Staff”

Soon after I bought a ticket for the 19:02 express train, the announcement was made on the platform, saying “The 1902 super express train will be 15 minutes late.” Oh my goodness! If I had heard about the delay a minute earlier, I wouldn’t have bought a ticket. I was spacing out for a second not knowing what to do. Then, a young station worker astutely noticed this poor lady with a might-not-have-been bought ticket in her right hand, and started approaching her. He was once stopped by a passenger asking which train would go to Shinjuku the fastest, replied nicely, and started talking to me. He said, “Are you going to take a Tokkai (special rapid service train), instead?” with a smile. I asked him whether the 1902 super express train would really be 15 minutes late and the Tokkai would be on time, and he affirmed. Then I said to him, “Thanks, then I’ll take the Tokkai and change trains at Ochanomizu.” He nodded and started talking to his colleague on a microphone attached to his shirt, saying “A customer needs to have the 1902 super express train refunded, so can you come down to a platform with a 500 coin ASAP?” The way he directed his co-worker to help his work was very, very professional. After my ticket was refunded, he told me apologetically that a regular express train that had gone a minute ago would go to Shinjuku the fastest. I was so impressed by his kindness and professionalism that I told him it wouldn’t be a problem at all because I was going to much beyond Shinjyuku and wouldn’t make much difference time-wise anyway. When I was about to get on the Tokkai, I once again bowed to him to appreciate his kindness. He just gave me a big smile and went back to his work. He kept impressing me with his smartness to the end.

(40 minutes / 321 words)

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Aya

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上記広告は1ヶ月以上更新のないブログに表示されています。新しい記事を書くことで広告を消せます。