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04

25

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QW 042512 “Wet Floor on Train”

It was when I was taking a train this morning. Soon after I had got on the train, I noticed that a relatively large part of the floor was wet. It was just like someone spilt over soft drink or something. I thought it as nothing smelly or disgusting, so I didn’t bother to move to a different car. At every station the train stopped, however, most of the passengers who were about to get on the train advertently noticed the wet floor and went to a different car. Watching the people quickly move away from the door by which I was standing, I felt as if I were something smell or disgusting!

When the train stopped at another station, two station clerks with a broom and a dustpan came from nowhere. One guy scattered wood shavings over the wet floor and wiped them carefully, and the other guy was just watching his senior get the job done properly. He seemed to be an apprentice to my eyes. Not only did I feel grateful that those station clerks swiftly cleaned the floor, but also I was impressed by the quality service that a Japanese railroad company provides. The guy who swept the floor never seemed to be good at the cleaning business due to his clumsiness of handling the broom (sorry for being too honest!), but it made me want to pay my respect to him all the more, knowing he was just trying to do his job whatever it was.

What if it happens in another country? Will station clerks soon come to the site and clean the floor in a minute? Or will the wet floor be left unattended all day while passengers pay zero attention to it? While I won’t hesitate to appreciate all the excellent service available in our country, I feel a bit awkward or even overwhelmed by such super-attentiveness that I observed this morning. Well, am I just spinning or being perverse?

(40 minutes / 328 words)

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Aya

Author:Aya
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