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Quick Write 112111 “Responding to voicemail 2”

Again, how would you respond to the following voicemail message? You need to show the recognition of the issue and provide solutions to the problem.

Hi, it’s Daniel Brooks. Um, I’m calling about my bank card. I went to an ATM on my way this morning, and put my card in the machine to get my money out,…but the card got stuck and didn’t come out no matter what I did to the machine! I’ve got my money and a receipt, but not my bank card. I’ll be flying back to New York tomorrow morning to be on a TV program that is to be aired this Friday evening, and I need to retrieve my car back by the end of today, really. Could you call me back on my cell as soon as possible? It’s Daniel Brooks. My number is XXX-XXX-XXXX. Thanks.

I’d say:
Thank you for calling, Mr. Brooks. I’m terribly sorry for the inconvenience one of our ATMs has caused you. I understand that you can’t get you bank card out of the machine, and you need to get it back by the end of today at the latest. Here’s what we can do for you. We’ll issue a tentative card, and it will be available at the branch office at you convenience. Could you call us back to let us know which office you will be able to come and pick up your card? Then I’ll call the branch office of your designation, and have them issue your tentative bank card within three hours after your callback. That means if you call back at around 10:00 a.m., you can pick up your card at 1:00 p.m. Again, I’m very sorry for all the trouble. Could you call back at the same number? I’m Aysha at the Central Bank, customer service. And Mr. Brooks, I’m a big fan of you and your program, by the way. Thank you.

(20 minutes / 322 words)

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This is David Brooks, not Daniel Brooks by the way.
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